Q. Are all people allowed to become members?

A.Shadi.com does not discriminate regarding caste, color, religion or in any way. We believe all people are the same and deserve the chance to enjoy the success of an arranged marriage through shadi.com.

Q. What is the cost of membership?

A.3 star membership costs $90 and is valid for 3 months, 4 star membership costs $160 and is valid for 6 months, and 5 star membership costs $190 and is valid for 12 months.

Q. Can I meet my life partner online?

A.Yes, you can find your life partner online. Thousands of people have so why not you? Online matchmaking is changing the way people look for marriage partners. Be part of the change.

Q. How to become successful on shadi.com in 4 simple steps?

Your Personal Profile

Give as much information as you can about yourself and the expectations you have about the person you are searching as your potential life partner. Well written profiles have higher chances of success. Try to keep your profile current.

Your photo

Your profile is incomplete if does not have a photo. A good picture is worth thousand words. We are baffled why some of the members are shy about uploading photo. Here you are about to make the most important decision of your life yet, many still do not post photos. You do it on Facebook why the hesitation on online matchmaking. It also important to upload a picture which clear, current and the one you like most. In other words post a picture which is the most flattering.

Become a premium member

If you are really serious and want to communicate effectively become a premium member. Free member can only express interest and reply to messages sent by premium member.

Have a responsible attitude

Check your mail for messages and reply back as soon as possible. Login to the site for new members, you never know one of them may become your life partner. Remember being persistent and having responsible attitude has never hurt anyone.  Shadi.com is like a river. New members register every day. Checking back often improves the chance of finding the ideal partner.

Q. What are the rights of Premium members?

A.Premium members are approved on ASAP basis.

They can write personal messages in their own words. Power to communicate via email, use shadi messenger and send Sms to other members.   

Priority display of premium member profiles on the searches.  

Highlighted display of their matrimonial advertisements. 

Upload photos in the photo gallery maximum five pictures 

They can view contact details of members who have allowed to view contact details

Q. What are the rights of Free members?

A.They can register themselves free.

Upload photos in the photo gallery maximum five pictures.

They express interest for free.

It should be noted shadi.com will only approve members who have a well written and complete profile or there is a star member looking for someone similar.

Q. How do I receive a refund?

Please apply for refund by clicking here our Refund Policy team to request a refund.

Please read carefully the following before writing to us regarding the refund.

Refund requests must be sent in polite language to our support team. Rude or abusive language will cause your ticket to be deleted. Thank you in advance for your cooperation.

For administrative work setting up your paid account, You will be charged 20% of the membership cost or a minimum of $20.

                  1. Shadi.com allows refund requests in the First 2 Days after the purchase of your subscription.

                  2. If you have used the paid services like sending messages, viewing phone numbers, etc, your refund request will not be considered.

It takes a week to 10 days before you see the returned amount in your bank. We have no control over this process.

Q. What is the difference between a free and premium member?

Premium members get approved immediately after they have submitted their profile and payment is received. They have all the privileges to correspond with members. Get higher ranking in searches. 

Free members have to wait 24 hours for membership approval. Their privileges are limited.

Q. How do I pay for my membership?

Payments to Premium memberships can be made by Visa, Master Card, Discover, American Express, Paypal and most ATM cards with the Visa or Mastercard logo.

Q. What is the difference between free and premium member?

Premium members are approved as soon as they submit their profile and payment is received within 2 mintues. They can login and start contacting the members. Free members have to wait at least 24 hrs for approval of their membership. They will not be able to write personal messages,use shadi messenger and sms services

Q. What do you mean by csc in credit card payment?

The card security code (CSC) is usually a 3 - or 4 - digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field).

Q. How secure is my credit card information on shadi.com®?

1. shadi®.com uses Elavon (formerly NOVA Information Systems) payment gateway. (the number one payment processor in the world.) For our paypal members we also support paypal.com

2. Your credit card details are not recorded by our site.

3. When you enter your credit card details you will notice a lock sign at the bottom of the page. This is the same security used by banks.

Q. Where are my email messages being sent?

All email messages generated by the site are sent to the registered email address of the member as well as to the inbox section of shadi®.com